MrM Digital Service offers a clear refund and returns policy for digital products sold on www.mdigis.com, limited due to their instant delivery nature. Refunds apply only within 10 days for accidental duplicate transactions; otherwise, no refunds, returns, or exchanges are provided.​

Policy Overview

This policy governs all purchases of digital downloads like e-books, WordPress plugins, templates, and courses. Due to immediate access upon payment, customers assume full responsibility post-download. Displayed at checkout, footer, and terms for transparency to Indian and US buyers.​

No physical returns possible; faulty download links replaced once via support.

Eligibility for Refunds

Refunds issued solely for:

• Accidental duplicates within 10 days of purchase (full refund minus any fees).

• Non-delivery due to technical error (resend link or refund at discretion).

Exclusions:

• Change of mind, incorrect purchase, or post-download dissatisfaction.

• Opened/accessed files, even if unused.

• Third-party sales via Gumroad/Payhip (their policies apply).​

How to Request a Refund

Follow these steps within 10 days:

1. Email hello@mdigis.com with order ID, transaction proof, and reason (duplicates only).

2. Include WhatsApp chat reference if via https://wa.me/918305022400.

3. Await approval (typically 24-48 hours); if granted, refund to original payment method in 5-10 business days.

Phone support at 09575878598 available for queries, but email preferred for records.​

Processing and Fees

Approved refunds exclude processing fees (e.g., gateway charges). Timeline: 5-10 days post-approval, depending on bank. No partial refunds or store credit offered. Track status via support ticket.​

Exceptions and Limitations

• India DPDP/GDPR Compliance: Disputes handled per law; contact grievance officer Antu Singh Markam.

• Force Majeure: No refunds for outages beyond control.

• Policy Updates: Changes posted here; prior purchases follow purchase-date rules.

Questions? Contact via listed channels. Effective: January 9, 2026.